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Contact the Member Resource Centre

The AUPE Member Resource Centre (MRC) staff are trained to answer members' questions, or get them to the people who can as quickly as possible. Find contact information for the MRC here.

AUPE Member Resource Centre staff will be able to answer many member questions, such as basic questions about their collective agreement, who to contact at their worksite, and others. However, they are also trained to know when a member issue must be passed on to an MSO, and they will ensure that the caller is directed to the right MSO at the right regional office.

If the MSO is unavailable, the AUPE Member Resource Centre staff will use member management software to take down the relevant information and prioritize the call for the MSO upon their return to the office. The software will also allow AUPE to track and document members’ experiences, which will help AUPE improve the service that members receive.

If you need help now, you can also call 1-800-232-7284, Monday to Friday, 8:30 am to 4:30 pm.

Your personal information is collected under the authority of Personal Information Protection Act (PIPA). If you have any questions about the collection of your personal information please call the Member Resource Centre at 1-800-232-7284 or 780-930-3300 and ask to speak to the Privacy Officer.