Member Resource Centre: 1-800-232-7284

Hours are Monday to Friday, 8:30 am to 4:30 pm.

Member Resource Centre staff are trained to answer members’ questions, or get them to the people who can as quickly as possible.

AUPE Member Resource Centre staff will be able to answer many member questions, such as basic questions about their collective agreement, who to contact at their worksite, and others. However, they are also trained to know when a member issue must be passed on to an MSO, and they will ensure that the caller is directed to the right MSO at the right regional office.

If the MSO is unavailable, the AUPE Member Resource Centre staff will use member management software to take down the relevant information and prioritize the call for the MSO upon their return to the office. The software will also allow AUPE to track and document members’ experiences, which will help AUPE improve the service that members receive.


If you would like to contact the Member Resource Centre by email, click here to send a message to Please include the following information in your email:

  • Your name
  • Your employer
  • Your worksite
  • Your local and chapter (if you know it)
  • Your member number (if you know it)
  • Information about the issue you want assistance with

We will get back to you as soon as we can.