Hours are Monday to Friday, 8:30 am to 4:30 pm.
AUPE Member Resource Centre staff will be able to answer many member questions, such as basic questions about their collective agreement, who to contact at their worksite, and others. However, they are also trained to know when a member issue must be passed on to an MSO, and they will ensure that the caller is directed to the right MSO at the right regional office.
If the MSO is unavailable, the AUPE Member Resource Centre staff will use member management software to take down the relevant information and prioritize the call for the MSO upon their return to the office. The software will also allow AUPE to track and document members’ experiences, which will help AUPE improve the service that members receive.
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